The Ultimate Wheelchair User’s Guide to Cancun

Ah, Cancun. Even for those who have never been, the word conjures up images of white sand beaches, drinks, and sun. Being a newer, more modern city, Cancun offers some of the best accessibility in Mexico for wheelchair users.

This guide will give you a great jumpstart in planning your accessible Cancun vacation.

General wheelchair accessibility in Cancun

A wheelchair sign by one of the famous, colorful "Cancun" signs.

Of all the destinations we visited in Mexico (and we went to many- Mexico City, Oaxaca, and Puerto Escondido, to name a few), Cancun was hands down the most accessible.

No doubt, this has to do with Cancun being one of the newest cities in Mexico. The Mexican government began developing it in 1970.

In order to better understand Cancun and its accessibility, it’s important to know that there are two main districts that people refer to when talking about Cancun- the Centro (downtown Cancun) and the Zona Hotelera (Hotel Zone).

Let’s take a look at the differences between these two areas.

A beach in Cancun.

Downtown Cancun

Downtown Cancun is where most locals live. Accommodation is cheaper, taco stands and other local food abounds, and it has the overall feel of a more typical Mexican city.

If you enjoy culture and won’t be visiting other parts of Mexico that are richer in culture than Cancun, then taking a trip into downtown Cancun is worth your time.

However, we recommend going by car since sidewalks typically aren’t as wide or well maintained for long-distance exploration.

A narrow, crumbling sidewalk in downtown Cancun.
A sidewalk in downtown Cancun.

Places of interest in downtown Cancun include a large market called Mercado 28 and Las Palapas Park, which is known for its food stands.

Food stands at Las Palapas Park.
Food stands at Las Palapas Park in downtown Cancun.

However, you really only need to allot a couple of hours, at most, in downtown Cancun. Las Palapas Park and Mercado 28 are close together and wandering outside of these areas could land you in some less-than-ideal situations, in terms of both accessibility and safety.

Hotel Zone

When people think of Cancun, it’s the Zona Hotelera that they’re thinking about. In fact, most people don’t even venture into downtown Cancun.

Given that the Hotel Zone is where far more attractions are, and it’s much more accessible, the remainder of this post will focus entirely on the Zona Hotelera.

A sunny day by the beach in Cancun.
Beachfront hotels along the Zona Hotelera.

The Hotel Zone is a narrow strip of land that circles around mainland Mexico. The circular strip forms a lagoon on the inner side and sandy beaches facing the Caribbean Sea on the outer side.

A single road runs through the Hotel Zone, and as its name implies, there are a lot of hotels.

Nearly all hotels face the beach, primarily because most of the route is only wide enough for there to be hotels on one side.

A wheelchair friendly beach boardwalk at the Marriott in Cancun.
A beach boardwalk runs outside of the Marriott Hotel.

Lagoon side of the Zona Hotelera

Although you’ll likely find yourself spending the majority of your time on the Caribbean side of the Hotel Zone, taking a stroll along the lagoon is an excellent option.

A wide sidewalk with dropdown curbs, where needed, runs along both sides of the main road through the Zona Hotelera. This makes it easy to enjoy views of the lagoon. Furthermore, the road is entirely flat.

A wheelchair accessible crosswalk to the beach in Cancun.
A crosswalk connecting the lagoon and beach of the Zona Hotelera.

Some parts of the sidewalk run more closely to the lagoon than other areas, but regardless, there are periodic, accessible lagoon viewing areas.

You’ll likely encounter wildlife along the way. Iguanas, in particular, graced us with their presence on the paths both along the lagoon and beach.

An iguana by the beach.

Wheelchair accessible beach access in Cancun

Despite being a narrow strip of land, the beaches along the Hotel Zone have notable differences.

The area called “Punta Cancun”, which is the widest part of the strip of land, tends to offer flatter beach access and calmer water.

Blue water at a beach in Cancun.

As you head down the road away from downtown Cancun, you’ll come across steeper, sandy slopes leading to the shore and rougher waves, relatively speaking.

Small waves by the beach.

Hotels are packed side by side in the Hotel Zone, creating their own kind of semi-private beach in the sense that people who aren’t guests can’t enter from the road.

However, throughout the Hotel Zone there are periodic beach access areas, with wooden or cement ramps leading from the parking lot to the entrance to the sand.

A wheelchair accessible Cancun beach entrance.

We feel quite comfortable saying that you can expect to have wheelchair accessible parking options for any official public Cancun beach access area, as we never came across one that didn’t.

Travel Tip: Although there are public beach entrances, it’ll be less of a hassle for you to access the beach directly from your beachfront hotel.

Cancun has some of the whitest and cleanest sand we’ve ever seen. However, there are areas where the sand gets rather deep. Therefore, we recommend using a beach chair.

A company called Mobility Equipment Hire offers beach wheelchair rentals. Simply fill out their online form with your travel dates and where you’ll be staying, and they’ll bring the chair directly to you.

Some parts of the beaches in Cancun have deeper sand, making it more difficult for wheelchair users to cross.
Portions of the beach in Cancun has deep sand.

Playa Delfines (El Mirador)

For the most part, when it comes to beaches in Cancun, the advice is simple- just relax and enjoy. However, there’s one place along the beach we highly recommend you visit, which is the Playa Delfines viewpoint, referred to as “El Mirador”.

A wheelchair accessible side balcony viewing area at the Playa Delfines lookout point in Cancun.
The wheelchair accessible viewing area at Playa Delfines.

The traditional viewing area is uncharacteristically inaccessible for Cancun. However, head down a handful of meters to the right and you’ll come across to a small, and typically vacant, balcony.

El Mirador sits on a high, sandy hill. The shades of blue from this viewpoint will surely take your breath away.

A view of the beach from the Playa Delfines lookout point.

Cancun sign

Never in our lives have we seen so many tourist signs for a destination.

You know the ones. The huge, colorful letters that in today’s Instagram world is pretty much a requirement for a destination to be taken seriously.

A colorful, touristy Cancun sign.

However, instead of having a single sign somewhere, Cancun has these signs everywhere. In fact, many private businesses, such as hotels and restaurants, have their own version of the sign for only their guests to use.

Although we’re the type that can do without a photo of a destination’s sign, we couldn’t help but be impressed with the sign at Playa Delfines.

Not only can you roll right up to the sign, but they have an accessible platform in front of the sign so that you can take photos of your loved ones. It also offers different photo angle, since it’ll put you level with the letters.

A wheelchair accessible ramp leading to a viewing area of the "Cancun" sign.
The accessible platform for views of the “Cancun” sign.

Coco Bongo

Coco Bongo is one of the hottest nightclubs in Cancun.

In fact, they proudly display CNN’s review on their billboard- “Puts Vegas nightlife to shame!”

Need we say more?

The entrance to Coco Bongo.

We didn’t attend a night out at Coco Bongo ourselves but had a chat with the manager to talk about accessibility. He was very helpful and explained the following:

  • The main entrance to Coco Bongo is via stairs. Therefore, the Coco Bongo staff managing the stair entrance will escort you to the elevator.
  • Arrive early so they can position you close to the performance stage and an emergency exit door.
  • Wheelchair users need to sign a waiver form. Able-bodied people do not sign a form.
  • It’s recommended that wheelchair users visit Coco Bongo on Mondays, Tuesdays, and Wednesdays, as this is when there are fewer crowds. Therefore, it’ll be easier for you to see the performances.

Keeping wheelchair users safe was clearly their number one priority when we spoke with the Coco Bongo manager. He stressed that the club can get very crowded.

Therefore, arriving early and avoiding more crowded nights (especially Fridays and Saturdays) will both help you to have a more enjoyable experience and will help the Coco Bongo staff to get you in a prime area that’s also near an emergency exit.

A wide sidewalk near Coco Bongo.
A sidewalk leading through the Hotel Zone to Coco Bongo.

Forum By The Sea

Coco Bongo is located beside Forum By The Sea. This is a shopping center where you can purchase brand name clothes and (extra expensive) souvenirs.

To us, there’s nothing really spectacular about Forum…except the food court located on the top floor.

They have indoor and outdoor cafeteria-style seating with a 5-star view of the beach. Definitely worth stopping by, if only just to eat some ice cream there.

A view of the beach from the food court of Forum.

Travel Tip: Pop into Señor Frog’s souvenir shop. The items are fun to look and laugh at.

Mercado Coral Negro

If fancy shopping malls aren’t your thing, Mercado Coral Negro is just around the corner. This large, outdoor market is a one-stop-shop for loading up on souvenirs to take home.

Ramps lead up to the market. From there, the best accessibility is by rolling around the outside of the shops, as space is usually tight for entering. However, you’ll be able to see just about everything from the outside since most shops are small.

A wheelchair accessible ramp leading to the Coral Negro Flea Market in Cancun.

As you pass by the shops, the owners will encourage you to look at their items. It can be a little overwhelming if you’re not used to it, so be prepared.

Street Art

Cancun is a great area to seek out street art. Parking lots at public beach access areas and side streets are some of the best areas to find it.

One of our favorites we came across was this ship in a bottle. In fact, it’s a small piece of a much larger mural.

Street art with a bird sitting on a bottle with a ship inside.

Wheelchair accessible restrooms in Cancun

In a country where public restrooms can seem more numerous than taco stands, but almost none that are accessible, Cancun restored our accessible restroom faith.

An accessible restroom option was present whenever we came across public restrooms by the beach. The restrooms are typically located by the parking lot.

A wheelchair accessible restroom at Playa Delfines, Cancun.
A ramp leading to an accessible restroom by Playa Delfines Beach, Cancun.

Furthermore, many restaurants and shopping centers, such as Forum, also offered accessible restrooms.

In regards to restaurants, there are many American chain options in Cancun. This no doubt gives Cancun a boost in the overall feel of its accessibility.

Wheelchair accessible parking in Cancun

We’ve touched on accessible parking a bit but really wanted to drive this message home.

Wheelchair accessible parking spaces are readily available in Cancun. This is the case in both the Hotel Zone and downtown Cancun.

Furthermore, the accessible parking spaces oftentimes go the extra mile to offer personal curb ramps beside the parking spot. These are most commonly found in the hotel zone. Below is an example.

Wheeling Around the Yucatán?

If so, good news!

We’ve put together a number of other accessible blog posts on destinations around Mexico’s stunning Caribbean peninsula. Check them out below:

Wheelchair Accessibility in Cozumel

Wheelchair Accessibility in Chichen Itza

Wheelchair Accessibility on Holbox Island

Wheelchair Accessibility on Isla Mujeres

Wheelchair Accessibility in Las Coloradas

Wheelchair Accessibility in Merida

Wheelchair Accessibility in Playa del Carmen

Wheelchair Accessibility in Tulum

Wheelchair Accessibility in Valladolid


Cancun may have not been our favorite spot in Mexico culture-wise, but its wheelchair accessibility is good compared to other destinations in the country. Have you been to Cancun as a wheelchair user? We’d love to hear about your experience in the comments section. Similarly, drop us a comment if you have any questions about accessibility in Cancun.

P.S.- Heading to other parts of Mexico? Check out our guides on wheelchair accessibility in Mexico City, Oaxaca, and Puerto Escondido.

10 thoughts on “The Ultimate Wheelchair User’s Guide to Cancun”

  1. Brett Divelbliss

    I have been coming to Cancun, Caribbean and have stayed at all the major resorts.I have also been Acapulco,, Riviera Maya& surrounding areas for over thirty years.
    I have not mastered the art of finding a wheel chair accessible bathroom.
    Can you offer any insight. Looking at a condo for my next trip maybe 2021 after Covid.. Thank yo Brett

    1. Hi Brett,

      How nice to hear that you’ve spent so much time in the Cancun area. Unfortunately, we’re not familiar with condos there that would have wheelchair accessible restrooms. It sounds like you’re already well versed in accessible hotels in Cancun but, just in case, you may want to take a look at Cory Lee’s recommendations. Wishing you the best of luck and please let us know if you end up finding a condo with an accessible bathroom.

  2. Dear Laura,
    Thank you very very much for your posts about wheelchair accessibility in Cancun area. So many useful info!
    Would you have any idea whether the public buses in the hotel zone can accommodate wheelchairs?
    Many thanks again, and best wishes!

    1. Hi Aurelien,

      I’m glad you found the posts helpful! From my memory, I unfortunately don’t believe the public busses are accessible in Cancun. I remember them being older, school bus-like vehicles.

  3. Thank you very much for the info. This is indeed what I feared…
    I think I will plan spending one less day in Cancun, and one more day in Valladolid (at least the colourful city center looks small enough to be visited without a car, in spite of the bumpy – or missing – sidewalks…).
    Thanks a lot for your attention to the needs and difficulties of wheelchair users.

  4. Dear Laura

    Are there any options of power wheelchair transportation? Like BraunAbility vans or taxis with any kind of manual ramp or automatic ramps.

    1. Hi Nirav,

      I recommend checking with Cancun Accessible, as they offer accessible Cancun airport transfers that accommodate power chairs. If they don’t also offer transportation services around Cancun, they may have advice for a company that does.

  5. Elaine Charlesworth

    Which hotels in Cancun would you recommend for pool access? I normally wheel l myself and on my manual chair into a pool.

    1. Hi Elaine,

      According to Spin the Globe, the Iberostar Cancun has a ramp to the mid-pool bar. They also talk about some options in Playa del Carmen, should you be heading there as well.

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